Support
How can we help?
Fin Hermes support keeps your request inside the Fin Hermes product and account boundary.
Submit a tracked Fin request
The authenticated form works independently of your managed Hermes runtime and returns a stable product-local reference.
Checking your Fin Hermes session…
Email fallback
support@finhermes.appEmailing support does not create a tracked form receipt. No public response-time promise has been approved yet.
Legal and product boundary
Support follows canonical Hermes Products legal pack 2026-08-03.1. Read the product-specific Fin privacy section and Fin terms schedule.
What to include
Describe the screen, the action you attempted, the approximate time, and the non-secret error wording. For store billing, include only the minimum non-secret order or reference information required by the owning store's support process.
Never email secrets
Fin Hermes support will not ask for your password, magic link, authentication or recovery code, API key, provider token, payment credentials, or full brokerage credentials.
Account deletion
Email is not the normal proof for account deletion. Read the current authenticated deletion readiness and product-local scope on the account-deletion page.